The decision was leaking out of the product
More than 15 interviews and usability sessions showed that comparison was already part of the trading decision, but much of it happened outside eToro. The problem was not a lack of options. Users needed a manageable way to evaluate assets, markets, and Popular Investors with the same rules.
The Opportunity Solution Tree work framed the issue as a paradox of choice. Showing more opportunities would not help unless the product also helped users compare fewer, more relevant alternatives.





